Checkout & Refund Policy

Last updated: October 2025

1. Payment Processing

All payments are securely processed through Razorpay, our trusted payment gateway partner.

Payments are processed directly to the seller
We support UPI, credit/debit cards, and net banking
All transactions are encrypted and secure
Payment confirmation is sent via email

2. Platform Fees

Currently, Acadly does not charge any platform commission or service fees. Sellers receive 100% of the listing price.

3. Pickup and Delivery

After payment, a unique pickup code is generated for local pickup transactions.

Buyer receives a pickup code via email and dashboard
Seller confirms pickup by entering the code
Meet in safe, public locations on campus
Verify item condition before confirming pickup

4. Refund Policy

Refunds are handled on a case-by-case basis through our dispute resolution system.

Refunds available if item is significantly not as described
Refunds available if seller fails to deliver
File a dispute within 7 days of transaction
Admin team reviews all dispute cases
Refunds processed within 5-7 business days if approved

5. Dispute Resolution

If you have an issue with a transaction:

First, try to resolve directly with the other party
If unsuccessful, file a dispute from your transaction details
Provide evidence (photos, messages, etc.)
Admin team reviews within 2-3 business days
Decision is final and binding

6. Cancellations

Buyers can cancel before pickup is confirmed. Sellers can cancel if buyer doesn't show up within agreed timeframe.

Buyer cancellation: Full refund if before pickup
Seller cancellation: Automatic full refund to buyer
No-show penalty: May affect user rating

7. Safety Tips

Meet in well-lit, public areas on campus
Bring a friend if possible
Inspect items before confirming pickup
Don't share personal financial information
Report suspicious activity immediately

8. Contact

For questions about payments or refunds, contact us at payments@acadly.in